Distributor: touta inc.
Representative: Yuko Kuniyasu
Location: touta inc. 5-25-4 Wakabayashi, Setagaya ward, Tokyo City, Japan 154-0023
Phone number: +81 3-3412-4411
Price range: please refer to each product page
Necessary charges other than the product price: Shipping fee (600 JPY nationwide, 1500 JPY in Okinawa)
* Free shipping on purchase of 5,500 JPY or more (Including Okinawa)
Payment method: Credit card payment/ Amazon Pay/ Apple Pay/ Google Pay/ Shop Pay
Payment withdrawal: It depends on the payment method you used. Please check with each company.
Product delivery time: We will ship within 3 business working days after we confirmed your order. Business working days are weekday excluding weekends and holidays. However, we may not be able to deliver as specified due to the New Year holidays, Golden Week, summer holidays, irregular holidays, delivery area, natural disasters, etc.
* The gift card will be issued immediately after the payment procedure is completed.
Retunes and Exchanges: The item you wish to return or exchange need to be requested to us within 7 days from the date you received your parcel. The return/ exchange period will be calculated from the last shipping date of the ordered item (If there are multiple items). We are only able to cover the shipping cost for the return/ exchange of the defective items. For customer's decision or any other reasons, cost must be covered by customers. If you do decide to make a return/ exchange, simply request through <Inquiry form>. We will inform you about the procedure for returns.
Items that cannot be returned or exchanged:
- For hygiene reasons, we are not able to accept returns of underwear such as cloth pads, masks and socks.
- Item that have already been used, worn, opened or removed from the tag cannot be returned or exchanged.
- Items that have been washed, cleaned or processed cannot be returned or exchanged.
- Products with stains, scratches or odors cannot be returned or exchanged.